Payment Support

Contact us

For any billing question, failed payment, missing coins or refund request, email support@posely.in. Please include:

• The email address of your Posely account
• The plan or coin pack you bought, and the date
• Your order or payment ID: the Google Play order number (starts with "GPA.") or the Razorpay payment ID (starts with "pay_")
• A short description of the problem

How you can pay

Depending on your country, the app lets you pay with Google Play billing or, where available, with Razorpay (UPI, cards, net banking and wallets). You choose the payment option at checkout. Prices are shown in your local currency before you pay.

Plans and coins

• Subscriptions (weekly, monthly or yearly) remove ads and include coins for AI features such as AI pose search and AI image generation.
• Plan coins are added at the start of each week (weekly plans) or each month (monthly and yearly plans) and expire at the end of that week or month.
• Coin top-ups need an active plan. Top-up coins are added right after payment and expire when your current plan period ends.
• Coins have no cash value and cannot be transferred or exchanged.
• If an AI feature fails after coins were reserved, the coins are returned to your balance automatically.

Cancel a subscription

• Paid with Google Play:open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions → Posely → Cancel subscription.
• Paid with Razorpay: in the Posely app, open your plan details and choose Cancel plan, or email us.
• After cancelling, you keep your plan benefits until the end of the period you already paid for. You will not be charged again.

Refunds

• Google Play purchases: you can request a refund through Google Play (play.google.com → Order history), or email us and we will help.
• Razorpay purchases: email us with your payment ID. We review each request individually and reply by email. Approved refunds go back to the original payment method.
• If a refund is approved, coins from that purchase may be removed from your balance.

Payment issues

• Charged but plan or coins not showing: wait a few minutes and reopen the app; payments are confirmed with the payment provider in the background. If it is still missing, email us with your payment ID.
• Payment failed: no plan is activated and you are not charged for a failed payment. If money was debited, it is usually reversed automatically by your bank or payment provider.